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Payment Terms & Conditions

Clear, transparent payment terms designed to work for both our clients and our business.

Payment Methods​

Accepted Payment Methods​

  • Bank Transfer - UK and international
  • Direct Debit - For monthly services (UK only)
  • Online Payment - Secure payment portal
  • Corporate Cheque - For large enterprises
  • Invoice Financing - Available through partners

Preferred Methods​

  • Direct Debit for ongoing monthly services
  • Bank Transfer for project payments
  • Online Portal for quick one-time payments

Payment Schedules​

Monthly Services​

  • PPC Management: Paid monthly in advance
  • IT Consultancy: Paid monthly in advance
  • Maintenance: Paid monthly in advance

Payment Date: 1st of each month Grace Period: 7 days Late Fee: £50 after grace period

Project-Based Work​

Standard Payment Schedule​

  1. 50% Deposit - Required to start work
  2. 25% Milestone - At design approval/midpoint
  3. 25% Final - Upon project completion

Alternative Schedules Available​

  • 33% / 33% / 33% split for longer projects
  • 25% / 25% / 25% / 25% for complex projects
  • 100% upfront with 5% discount

Custom Arrangements​

We can accommodate special payment arrangements for:

  • Large enterprises with standard payment cycles
  • Startups with funding milestones
  • Seasonal businesses with cash flow variations
  • International clients with currency considerations

Pricing Structure​

Fixed-Price Services​

  • Web Development Projects - Fixed price quoted upfront
  • One-time Consultancy - Fixed day or project rates
  • Setup Fees - One-time charges for new services

Monthly Recurring Services​

  • PPC Management - Monthly retainer based on ad spend
  • IT Consultancy - Monthly retainer for ongoing support
  • Website Maintenance - Fixed monthly fee

Time & Materials​

  • Ad-hoc Consultancy - £150/hour senior consultant
  • Emergency Support - £200/hour with 1-hour minimum
  • Training Services - £75/hour per participant

Billing Cycles​

Monthly Billing​

  • Invoice Date: 25th of each month
  • Payment Due: 1st of following month
  • Service Period: 1st to end of month

Project Billing​

  • Milestone Invoicing - Based on project stages
  • Progress Billing - For long-term projects
  • Completion Billing - Final payment on delivery

Discounts & Incentives​

Early Payment Discounts​

  • 10 days early: 2% discount
  • 20 days early: 3% discount
  • Annual payment: 10% discount

Volume Discounts​

  • Multiple services: Up to 15% discount
  • Large projects: Negotiable based on scope
  • Long-term contracts: Up to 20% discount

Loyalty Program​

  • Year 2: 5% discount on all services
  • Year 3: 10% discount on all services
  • Referral bonus: £500 credit for successful referrals

Late Payment Policy​

Grace Period​

  • First 7 days: No penalty
  • Email reminders: Day 3 and day 7

Late Fees​

  • After 7 days: £50 late fee
  • After 14 days: Additional £25/week
  • After 30 days: Service suspension notice

Service Suspension​

  • PPC Services: Paused after 14 days
  • Consultancy: Suspended after 21 days
  • Maintenance: Reduced to emergency only

Refund Policy​

Satisfaction Guarantee​

  • 30-day guarantee on new services
  • Full refund if not satisfied within first month
  • Pro-rated refunds for cancelled monthly services

Project Work​

  • Pre-work phase: Full refund of deposit
  • During development: Refund of unused portion
  • After delivery: No refunds, but unlimited revisions

Monthly Services​

  • Cancellation: 30 days notice required
  • Pro-rated billing: For partial months
  • Setup fees: Non-refundable after work begins

International Clients​

Currency Options​

  • GBP (£) - Default currency
  • USD ($) - Available for US clients
  • EUR (€) - Available for EU clients

Exchange Rates​

  • Fixed at quote - Rates locked for project duration
  • Monthly update - For ongoing services
  • Bank rate + 2% - Our standard markup

Payment Methods​

  • Wire Transfer - Most common for large amounts
  • International Cards - For smaller payments
  • PayPal - Available with 3% processing fee
  • Cryptocurrency - Bitcoin/Ethereum accepted

Terms & Conditions​

Payment Terms​

  • Net 30 - Standard payment terms
  • Net 15 - Available with credit check
  • Prepayment - Required for new clients under £5k

Late Payment Interest​

  • 8% per annum above Bank of England base rate
  • Applied daily from due date
  • Compounded monthly

Collection Process​

  1. Friendly reminder - Day 7
  2. Formal notice - Day 14
  3. Final demand - Day 21
  4. Collection agency - Day 45

Credit Checks​

  • New corporate clients - Credit check for £5k+ projects
  • Payment history - Reviewed after 6 months
  • Credit limits - Established based on history

Special Arrangements​

Startup Clients​

  • Extended terms - Up to Net 45 for verified startups
  • Milestone payments - Aligned with funding rounds
  • Equity consideration - For strategic partnerships

Non-Profit Organizations​

  • Extended terms - Up to Net 60
  • Grant payment alignment - Flexible scheduling
  • Discounted rates - Special pricing available

Government Clients​

  • Net 60 - Standard government terms
  • Purchase orders - Accepted in lieu of deposit
  • Compliance billing - Meet procurement requirements

Contact for Payment Issues​

Payment Support​

Billing Disputes​

We're always happy to work with clients on payment arrangements that work for both parties. Contact us to discuss your specific needs.

Contact our accounts team