1. Introduction
RadianTech ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit our website or use our services.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
2.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, company name
- Project Information: Service requirements, project details, budget, timeline
- Communications: Messages you send us through contact forms or email
- Marketing Preferences: Your consent to receive marketing communications
2.2 Information We Collect Automatically
- Usage Data: How you interact with our website
- Device Information: IP address, browser type, device type
- Cookies: Small files stored on your device (see Cookie Policy section)
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To respond to your inquiries and provide requested services
- Communication: To contact you about your projects and service updates
- Marketing: To send you relevant information about our services (with your consent)
- Legal Compliance: To comply with legal obligations and protect our rights
- Website Improvement: To analyze and improve our website performance
4. Legal Basis for Processing
We process your personal information based on:
- Consent: When you provide explicit consent (e.g., marketing communications)
- Contract: To fulfill our contractual obligations to provide services
- Legitimate Interest: For business operations and website functionality
- Legal Obligation: To comply with applicable laws and regulations
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
- Service Providers: Third-party vendors who assist in website hosting, email services, and analytics
- Legal Requirements: When required by law, court order, or regulatory authority
- Business Protection: To protect our rights, property, or safety
- Business Transfers: In the event of a merger, acquisition, or sale of business assets
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:
- Contact Inquiries: 3 years from last contact
- Client Records: 7 years for tax and legal compliance
- Marketing Consent: Until you withdraw consent
- Website Analytics: 26 months
7. Your Rights Under GDPR
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Rectification: Request correction of inaccurate or incomplete information
- Erasure: Request deletion of your personal information ("right to be forgotten")
- Restriction: Request that we limit how we use your information
- Portability: Request transfer of your information to another service
- Objection: Object to processing based on legitimate interest
- Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise these rights, contact us at: privacy@radiantech.com
8. Cookies Policy
Our website uses cookies to improve your browsing experience:
8.1 Essential Cookies
- Website functionality and navigation
- Form data retention during your session
8.2 Analytics Cookies
- Website usage statistics (when implemented)
- Performance monitoring
You can manage cookie preferences through your browser settings.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL encryption for data transmission
- Secure hosting environment
- Regular security updates and monitoring
- Limited access to personal information
- Staff training on data protection
10. International Transfers
Your personal information may be transferred to and processed in countries outside the UK/EU. When this occurs, we ensure appropriate safeguards are in place through:
- Adequacy decisions by the UK/EU
- Standard Contractual Clauses
- Other legally approved transfer mechanisms
11. Children's Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date
- Sending email notifications for significant changes
13. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
14. Supervisory Authority
If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the UK's supervisory authority: